Frequently asked questions
If the answer you need is not here, message us on WhatsApp — a person replies, usually within fifteen minutes.
Buying
Before you pay.
How fast do I get my subscription?
Most lines are created within five to ten minutes of payment confirmation. You receive the login on WhatsApp, along with a setup guide written for your exact device.
Do you offer a trial before I pay?
Yes — a free 2-day trial on one connection, one per household. It carries the full channel list, so you are testing the real service rather than a cut-down demo. Request it here.
How do I pay?
Two ways: Interac e-Transfer, or credit and debit card through Stripe. Message us on WhatsApp and we will send you whichever you prefer — the e-Transfer address, or a secure Stripe payment link.
We never ask for an OTP, a card PIN, or access to your banking app. Anyone claiming to be us who asks for those is not us.
Is there a contract or auto-renewal?
Neither. You pay for a term, and when it ends it simply stops. We will remind you a few days before expiry; renewing is one message.
Using the service
Setup, speed and screens.
What internet speed do I need?
10 Mbps is enough for HD and 25 Mbps for stable 4K. Speed is not the whole story though — a steady connection at 15 Mbps beats a spiky one at 50.
Why does the picture freeze sometimes?
In our experience almost all freezing traces back to the last few metres, not the server. Work through this in order:
1. Put the TV on a network cable instead of Wi-Fi. This alone fixes most cases.
2. Switch that channel to the FHD feed rather than 4K.
3. Restart the router, not just the TV.
4. Try a different player app — some built-in TV players handle HEVC badly.
If it still freezes, send us the channel name and the time it happened. We can see which server you were on and move you.
Can I watch on two TVs at the same time?
Each connection plays one stream at a time. If two people watch different channels at once, add a second connection to the same subscription — it costs less than a second full subscription. Message us on WhatsApp for the rate.
Can I change device later?
Yes. The login is yours, not the device's. Moving from a Firestick to a smart TV is just entering the same details in the new player — message us if you want help doing it.
Which app should I use?
Any player that reads an M3U playlist or supports an Xtream login works. We recommend one per device type in the setup guide we send, because the right app varies — what works well on a Firestick is not what works well on an LG TV.
Does it work with a VPN?
Yes, though a VPN adds a hop and can slow things down. If your ISP throttles video traffic a VPN often helps; if your connection is already clean, it usually hurts. Test both on the trial.
Support & policies
When something goes wrong.
What are your support hours?
WhatsApp is monitored 24/7. Typical reply is under fifteen minutes; overnight it can stretch to an hour.
A channel I need is missing. Can you add it?
Send us the channel name and we will tell you honestly whether we can carry it. If we can, it is usually live within a few days. If we cannot, we will say so rather than leave you waiting.
Can I get a refund?
If the service does not work on your setup and we cannot fix it within 48 hours of you reporting it, you get a refund for the unused part of your term. Full terms are on the refund policy page. This is also exactly why we push the free trial first.
Do you keep records of what I watch?
The panel records technical session data — connection times and which server handled you — because that is how we troubleshoot and how we spot a shared login. We do not sell it. See the privacy policy.
Can I share my login with family in another city?
No. One connection is for one household. Logins used from several places at once get locked automatically — if you need more screens, add connections instead.
Question not answered?
Ask it directly. We would rather answer ten questions before a sale than deal with one unhappy customer after.